Frequently Asked Questions

We are here to help. If you need further assistance, please send us an email: info@shahijewelry.com

Yes we do! Our motto is: "You dream it, we'll build it." The process starts with you giving us an idea, sketch or picture. We will have our jewelry designers create a 3D model. We will then send this to you, and once we've received your approval, it will be printed in wax and then cast with your choice of gold karat (10K, 14K, 18K, 21K, 22K, 24K gold). 

Absolutely we do. Once you bring in your item, we will weigh it in front of you. Depending on the karat and spot market price of gold on that day, you will be compensated and walk out of our doors with cash for your jewelry.

Absolutely we do. Depending on the spot market price of gold and silver, they will be evaluated accordingly only if they are in mint condition. If the condition isn't perfect, the price will be adjusted based on the condition and quality. 

Absolutely we do. We do all kinds of repairs, from sizing rings to replacing locks (lobster locks included), fixing broken jewelry chains, necklaces, bracelets, earrings, butterfly replacements, screwback replacements.

Absolutely we do. Your diamond will be evaluated based on the principle of the 4 Cs of Diamonds:

  1. Carat: The weight of the diamond.

  2. Clarity: How clear and clean the diamond is. (Highest to Lowest: IF, VVS1, VVS2, VS1, VS2, SI1, SI2, I1, I2, I3).

  3. Color: How colorless the diamond is. (Highest to Lowest: D, E, F, G, H, I, J, K, L, M).

  4. Cut: How symmetrically the diamond has been cut, including the facets of the diamond on the inside.


Based on these factors, including weight, you will be compensated accordingly. We do not pay anything for millies diamonds. 

Yes we do. However, the price varies depending on the make and model of your watch. We do not accept watches shipped to us from our online customers. 

Absolutely we do. We do all of our diamond works on the 4Cs of diamonds.

  1. Carat: The weight of the diamond.

  2. Clarity: How clear and clean the diamond is. (Highest to Lowest: IF, VVS1, VVS2, VS1, VS2, SI1, SI2, I1, I2, I3).

  3. Color: How colorless the diamond is. (Highest to Lowest: D, E, F, G, H, I, J, K, L, M).

  4. Cut: How symmetrically the diamond has been cut, including the facets of the diamond on the inside.

Absolutely we do. We sell natural precious color stones including:

  • Aquamarine
  • Emerald
  • Ruby
  • Sapphire
  • Topaz
  • Turquoise
  • Agate
  • Opal
  • Citrine

All gold is yellow. In order to change the color from yellow to white or rose gold, different alloys are added to the gold to modify the karat and the color of the gold. Once it's cleaned and polished, it gets gold rhodium plated. 

All gold costs the same as long as the karat remains the same. 

Yes, we absolutely do. Most of our jewelry is set in 18K gold. If you prefer a higher karat, we can accommodate you as well.