Shipping policy Shahi

Shipping Policy,

Once your jewelry has been paid in full, your package will be shipped out of store within 2-3 days. California should expect shipping within 3 -4 days of order, some items may take longer depending on the item.Once your order has been shipped to you, you will receive a tracking # with your order and you will be emailed informing you that the order has been shipped.

Return 3 days after delivery on non-worn jewelry with box. It must be returned  as it was received. Defected items will be worked out between customer and Shahi Jewelry as each circumstance needs to be individually rectified. Please feel free to contact us at info@shahijewelry.com or call us at 949-946-8343 before purchase with any questions. international shipping is Not available at this time, please email for more information.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

SHIPPING
We are pleased to announce free shipping for all of our U.S. domestic customers.
Shipping times may vary depending on the region.

IN-STORE PICK UP

Get it faster with free local pickup at 23162 Los Alisos Blvd Ste 102B, Mission Viejo, CA 92691.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days depending on the item. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are:

Monday to Saturday, 10AM - 6PM. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at info@shahijewelry.com with your name and order number, and we will look into it for you.

Refunds and exchanges

We accept exchanges up to 3 days after delivery, if the item is in its original condition and unused, and we will refund the full order amount minus the shipping costs for the exchange. 

We do not offer free shipping on exchanges.

In the event that your order arrives damaged in any way, please email or Call us as soon as possible at info@shahijewelry.com or 949-946-8343 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@shahijewelry.com or Call us 949-946-8343

  • Questions, Appointments & Consultations

    We are available to take your fine jewelry questions within business hours.

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